We believe that the long-term future of the Adore Lifestyles is best guaranteed by respecting the interests of all our valued stakeholders: employees, customers, suppliers and the communities that ultimately benefit from the work we do.
We continually look for opportunities to improve the environment and to improve the lives of everyone impacted by our operations.
Our CSR policy sets out the principles we follow and the activities we undertake to directly make a difference or influence others to do so.
We value our employees above all others, as they are the most important part of any company’s success. To this end, we endeavour to:
Recruit and retain talented people;
Provide training and development to help employees grow in professional stature and develop their own career paths;
Engage with our employees and listen to what they have to say; and
Make the most of the contribution, skills, talent and experience of our employees.
We believe that there is more to a job than just work and pay. We encourage employees to strike a work-life balance and therefore stay happy, healthy and committed to long-term careers with Adore Lifestyles.
We encourage employees to reach their full potential and to this end, favour internal promotion over recruiting from outside the business.
We aim to nurture a culture that values diversity – not just within the Company, but also among customers, suppliers and all those who we engage with. Our approach is founded on some core beliefs:
We encourage our suppliers to be the same, and assessing their approach to diversity comprises part of the methodology we use when evaluating suppliers.
We are committed to ensuring that we provide and maintain a safe and healthy place for our employees, customers and visitors to work in. We use recognised systems and procedures to assess, identify and manage risk in all of our locations and when working offsite on the road or in all of our customers’ properties.
With responsibility for health and safety delegated by our CEO to management, they are responsible for interpreting and implementing health and safety legislation. They are responsible for assisting in the development of safety management systems and monitoring safety performance. They are also responsible for advising on safety control standards and for leading investigations into significant incidents.
Our procedures are designed so that managers at all levels can focus on the most significant risks first. This ensures that resources are focused in the right place at the right time.
While we are primarily focused on prevention, it is inevitable that incidents will occur. No company can run a zero-risk operation, so we take care to record our efforts to manage risks to socially acceptable levels.
We investigate all significant incidents regardless of actual outcome to identify why things went wrong and how we can avoid it happening again – putting in place remedial and preventative measures as necessary.
Key features of our approach are:
We take our responsibility to reduce environmental impact seriously and promote good environmental practice throughout the Company.
Our business has grown rapidly since inception and continues to do so, and this presents a challenge to us in minimizing the environmental impact of our operations commensurate with the size of business. To this end, we have already taken significant steps to reduce waste and landfill, water and energy use, and run a more efficient delivery fleet.
We have invested in technology then enables us to plan delivery routes more effectively
We have invested in new digital platforms that enable our customers to do business with us digitally, thus reducing the amount of printed material we produce and encouraging our customers to ‘go digital’
We have worked with our suppliers to encourage them to use processes, materials, and finishes that have a lower environmental impact
We offer our customers a responsible furniture and appliance removal service that ensures that their unwanted furniture is either recycled or disposed of responsibly
We want to be as sure as possible that the products that we sell are safe and perform as expected, and our product development and buying teams work closely with suppliers to ensure that they are safe in use and that they achieve the performance standards required. We also care about where the products we sell come from and the source of raw materials. Our approach to this comprises:
Ensuring that all upholstery products meet the required standards in respect of fire retardancy and that they are correctly tested
Materials and finishes used to comply with all safety legislation and where there is a choice, have a lower environmental impact than the alternatives
We work with suppliers to help them understand the needs of our customers and the demanding environments in which their products will be placed, guiding them to achieve the highest possible level of durability whilst balancing the need to offer competitively priced products to our customers
We visit our suppliers regularly to carry out inspections and audits of their processes and procedures – from supply of raw materials through to delivery of finished products